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Troubleshoot your
VEEV NOW 18 mL
Find the solutions to the most common issues.
What to do if my VEEV NOW 18 mL is leaking e-liquid?
VEEV products have been designed to prevent leakage.
To further minimize the risk of leakage, please hold the device in a vertical position while using and don’t store the device in an upside-down position as this could increase the probability of leakage.
The exposure to humidity present in the environment or high temperature is a contributing factor for leakage: therefore, please use the VEEV NOW 18 mL promptly once removed from the original packaging, or no later than 45 days after removal, as recommended.
What does it mean when the screen is on, but the device is not charging?
If your VEEV NOW 18 mL is not charging, the charging port of your device might be contaminated or the power adaptor and charging cable might not be compatible.
Unplug the device and ensure that the charging ports on both the device and the charging cable are clean and free from contamination and then charge the device for at least 5 mins using a compatible power adaptor and charging cable.
Always ensure the device is not fully used and always charged between 0°C and 45°C.
What to do when VEEV NOW 18 mL is not working?
If you can’t start your experience with VEEV NOW 18 mL, ensure the device is not discharged, physically damaged, operating outside of its temperature range or fully used.
VEEV NOW 18 mL will blink three times to indicate that the device needs to be charged. If the orange level on the screen disappears, and you try to take a puff and the screen blinks 10 times, it means that your device fully used: VEEV NOW 18 mL features a low liquid detection system and is designed to prevent burnt taste. If the screen blinks 5 times, your device is warning of an error.
Please remember to always remove the top cap before starting an experience.
Got a question?
Find the answer in our FAQs.
There’s more useful information in the VEEV NOW User Guide.
The VEEV NOW User Guide will let you delve deeper into how your device works and how to use it.
This product is not risk free and is addictive. This product is intended for adult smokers only.
The solutions noted on this page are suggestions and do not guarantee fixes to all device issues.
The solutions noted on this page are suggestions and do not guarantee fixes to all device issues.