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Health Canada warning: Vaping products contain nicotine, a highly addictive chemical.
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Troubleshoot
your VEEV NOW

Find the solutions to the most common issues.

Five VEEV NOW 5 mL disposables
Video still image of the VEEV NOW device LED light

LED light keeps blinkikng on VEEV NOW

Your device might be warning of an error.

  1. LED blinks 10x and stops working
    • Your battery has depleted and you've finished your VEEV NOW completely. Please don't dispose of it with household waste and consider returning your used VEEV NOW so we can recycle its recyclable components.
  1. LED blinks 2x or more
    • Your vape is not working. Please stop using the product and dispose of it.

Video still image of the VEEV NOW vape inlet hole on the side of the device

VEEV NOW is hard to puff on

  1. Your fingers may be blocking the air inlet holes on the sides of the device. Make sure the air inlet holes are not covered when puffing and the air is able to flow through the product.
  2. Your device is probably getting close to end of life. Carry on using the product until its LED blinks 10 times and completely switches off.
VEEV NOW vape device with water droplets

My VEEV NOW is leaking e-liquid

  1. Droplets of liquid are visible on the mouthpiece which may occur during unpacking. Wipe this off with a clean dry cloth before you use the device.
  2. Do not use this product if the device appears damaged, tampered with, broken, or leaking.
  3. In case of you come in contact with leaking e-liquid, wash the affected area immediately with soap and water.

Close up of the VEEV NOW disposable vape mouthpiece with translucent cap

Device cannot be puffed on or the light does not turn on.

  1. The plastic covers at the top and bottom of your product are not removed. Please remove the top and bottom silicone-caps and try again.
  2. Your fingers maybe blocking the air inlet holes on the sides of the device. Please ensure that the air inlet holes are not covered when puffing on the device.
If it’s still not working, please dispose of it and unpack a new VEEV NOW.

Got a question?
Find the answer in our FAQs.

See FAQs

VEEV NOW blue raspberry flavour disposable vape device on logo banner background

There’s more useful information in our VEEV NOW User Guide.

Our VEEV NOW User Guide will let you delve deeper into how your device works and how to use it.

Download our VEEV NOW User Guide

This product is not risk free and is addictive. This product is intended for adult smokers only.

The solutions noted on this page are suggestions and do not guarantee fixes to all device issues.