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1. INTRODUCTION

These VEEV CLUB Terms & Conditions (“Terms”) are a legal agreement between you ("you") and Rothmans, Benson & Hedges Inc. ("RBH", "we" or "us"). These Terms replace any other terms and conditions that we may have provided to you and govern your participation as a member in the VEEV CLUB (the “Program”). In order to participate in VEEV CLUB , you accept and agree to these Terms. These terms may be amended from time to time at the sole discretion of RBH.


2. ACCEPTANCE

  1. By participating, you are indicating your acknowledgment and acceptance of these Terms and all related policies and guidelines of VEEV CLUB.
  2. Any changes will be effective upon the posting of the revisions on these Terms. Your use of VEEV CLUB will be subject to the most current version of the Terms at the time of such use. Your continued use of this VEEV CLUB after such changes are implemented constitutes your acknowledgment and acceptance of the changes.
  3. By creating an account on VEEV-vape.com, you acknowledge and consent to the processing of your personal information for the purposes of administering your VEEV CLUB membership. The manner in which we collect, use and disclose personal information is set out in our Privacy Policy. You also agree to provide accurate and up-to-date information to help us administer your account.
  4. You have read and accept the website Terms of Use which are incorporated by reference herein.

3. MEMBERSHIP & REWARDS

  1. Membership is free and no initial purchase is required in order to become a VEEV CLUB member.
  2. To be a member of VEEV CLUB, you must have an VEEV-vape.com account and be a natural person of legal age to purchase vaping products in your Canadian province/territory of residence. Residents of Quebec and Nova Scotia are not eligible for VEEV CLUB. VEEV CLUB is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual.
  3. To earn VEEV CLUB points, member can purchase VEEV products online or in-store. VEEV CLUB points are earned on select VEEV products purchased from VEEV-vape.com and purchases of VEEV pods in retail locations. VEEV CLUB points can also be earned through the performance of certain actions below:
    VEEV CLUB Welcome bonus 500 pts
    Sign up for Auto delivery (one time) 100 pts
    Packs purchased through auto delivery purchase (3 - 10 packs/month) 300-1000 pts
    Birthday bonus (yearly) 500 pts
    Additional VEEV device (per device – up to 4 devices per year) 250 pts
    VEEV accessories (per accessory) 100 pts
    2 packs of VEEV pods 200 pts
    4 packs of VEEV pods 400 pts
    Starter bundle 50 pts
    VEEV pods purchased at retail (per pack) 100 pts
    VEEV NOW Standard Bundle (3 devices) 150 pts
    VEEV NOW Value Bundle (6 devices) 300 pts
    VEEV NOW Ultra Value Bundle (9 devices) 450 pts
  4. VEEV CLUB members may be entitled to earn points based on the performance of certain actions as advertised from time-to-time.
  5. VEEV CLUB points, offers and other services and programs are offered by us and may be offered to all program members or any group of the program members, as decided by us. Online orders include free shipping and any offer may be time limited, and may contain additional terms and conditions, which will apply in addition to these Terms.
    VEEV CLUB points are earned through eligible purchases made online or in store. VEEV ONE pods & VEEV Now devices purchased in store are eligible for 100 points per pack. To earn points on store-bought VEEV ONE pods & VEEV Now devices, log into your dashboard, visit the bottom of the page in the EARN tab and scan the code (or enter pack codes) to receive points. Each Customer may scan up to 3,000 points per month of pods & disposable devices purchased in-store through the aforementioned process. After this limit, scans will not be eligible for the points per pack offer for that month.
  6. To redeem VEEV CLUB points, log in to your VEEV-vape.com account and go to the VEEV CLUB dashboard and go to the redeem tab. A member may redeem full or partial points to obtain VEEV products on VEEV-vape.com only.
  7. The minimum points required for redemption is 500 points. With enough points you can redeem at any point across the 4 different milestone levels – 500, 1000, 1500 and 2000. Limit of one redemption per order.
  8. VEEV CLUB points can only be redeemed once a milestone is reached (For example: 500 pts for $10 discount on four packs of VEEV Pods, 1,000 pts for a free VEEV One device or two free pack of pods, 1,500 pts for 3 free packs of pods, and 2,000 pts for 4 free packs of pods)
  9. Discount offers through your VEEV CLUB rewards are subject to certain restrictions and may not be redeemable in combination with all offers or promotions available through VEEV-vape.com.

4. RETURNS AND EXCHANGES

  1. If you return an item for a refund and had received VEEV CLUB points when you purchased such item, the amount of points earned will be deducted from your VEEV CLUB account.
  2. We reserve the right to cancel and/or otherwise deduct any points awarded for a product that is returned/exchanged to VEEV or where a refund/exchange (including any partial refund) is requested, at our sole discretion. For clarity, a refund will result in money being refunded to your credit/debit card but points earned from the transaction will be deducted.
  3. You can exchange your defective device free of cost. No points will be deducted in this process.
  4. If you choose to return a product you have redeemed through your points, you will lose those points and they will not be returned to your account.

5. CHANGES, TERMINATION AND REMOVAL FROM VEEV CLUB

  1. To opt out for VEEV CLUB membership, reach out to Customer Service at 1-800-304-4033 to be unenrolled from VEEV CLUB. Terminating your membership will forfeit your VEEV CLUB points and you will no longer able to earn points on purchases or receive any benefits associated with VEEV CLUB. If you choose to re-enroll simply click on the link available on your dashboard and you will start from 0 points.
  2. We have the right to modify these Terms from time-to-time or terminate the VEEV CLUB, without advance notice in accordance with applicable law.
  3. We may, at any time, suspend or cancel your participation in VEEV CLUB, if, in our view, you (1) Acted in a manner inconsistent with applicable laws, regulations, ordinances; (2) have abused any program privilege; (3) failed to follow these Terms or Website Terms of Use; (4) or made any misrepresentation to us or to any entity associated with or participating in the program. In the event that your participation in VEEV CLUB is cancelled, all accumulated points in your account may also be deducted and removed from your account.
  4. VEEV CLUB points expire after 12 months from the day it was earned. Birthday bonus points expire after within the same birthday month (28- 31 days). If no points are earned or redeemed through your VEEV CLUB membership for a period of 12 consecutive months, your points will expire, and you will no longer receive the benefits. If you choose to rejoin VEEV CLUB in the future, your points balance will start at 0.
  5. Upon the death of a VEEV CLUB member, the member’s account will be closed and any points in the account will be forfeited. VEEV CLUB points are not divisible in the case of a divorce or equalization of family property.

6. Email Communications

  1. You acknowledge and agree that by registering for VEEV CLUB and providing us with your email address we may send you commercial electronic messages including but not limited to communications about our products and special offers.
  2. You can unsubscribe from VEEV communications at any time by clicking the unsubscribe link in the footer of all email communications.

7. LIMITATION OF LIABILITY

  1. You agree to release and hold us, and any other third party that may from time-to-time participate in VEEV CLUB, and each of our and their respective officers, directors, agents, representatives, successors and assigns, from any loss, liability, claim, demand, damage or expense asserted by any person relating in any way to VEEV CLUB, your participation VEEV CLUB, any use/misuse of any products or services obtained through the redemption of points or otherwise in connection with VEEV CLUB program.
  2. Registered VEEV CLUB customers can only access VEEV CLUB on their primary account. VEEV reserves the right to refuse, merge or close additional accounts at any time.

8. GENERAL

  1. VEEV CLUB points are not exchangeable and cannot be redeemed for cash or made subject to any security interest. VEEV CLUB points cannot be sold, bartered or transferred from a Member to any other Member or other person.
  2. We reserve the right to sell or transfer all or part of the VEEV CLUB program to a related company or to a third party, to merge with another entity or to engage in any form of corporate, reorganization or financing transaction. Please refer to our Privacy Policy for details as to how your personal information would be handled in such cases.
  3. We reserve the right to withdraw or temporarily change or suspend all or part of the Program in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the Program as set out in these Terms. Any attempt to deliberately damage any website or to undermine the legitimate operation of the Program in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws and should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.
  4. If any of the information you were required to submit when you registered for VEEV CLUB changes (such as your name or email address), you must let us know immediately and give us your current information. We are not responsible if we cannot contact you because you have not given us current, accurate information.
  5. Our failure to exercise any of our rights, powers, or remedies in these Terms or at law, or any delay in doing so, does not constitute a waiver of those rights, powers or remedies. The single or partial exercise of a right, power or remedy does not prevent its subsequent exercise or the exercise of any right, power or remedy.
  6. Each of the provisions contained in these Terms and Conditions is distinct and severable and a declaration of invalidity or unenforceability of any such provision or part thereof by a court of competent jurisdiction will not affect the validity or enforceability of any other provision of these Terms and Conditions.
  7. These Terms are governed by the laws of your Province and federal laws applicable, without reference to conflict of laws provisions.
  8. If you have any questions about VEEV CLUB, please contact us at 1-800-304-4033, or send an email at contact.ca@VEEV-vape.com.

LAST UPDATED: March 27, 2024