Question 1

How to check the battery level of my VEEV NOW ULTRA vaping device?

Accepted Answer

VEEV NOW ULTRA devices come with pre-charged battery of 680 mAh for the 2ml device.A simple LED lighting system shares updates on battery status. The LED will turn on and fade in and out while you puff.&nbsp;When the white light becomes less bright when puffing, your device is nearly empty. Consider buying a new device.&nbsp;When you try to take a puff, and the Light blinks red then white 3 - 5 times, your device is fully used.

Question 2

How to clean my VEEV NOW ULTRA device?

Accepted Answer

VEEV NOW ULTRA is designed for simplicity and convenience of use. Therefore, there is no maintenance needed, no cleaning, no charging, no refilling needed.&nbsp;However, you can use a dry cloth to clean the mouthpiece if needed.

Question 3

How to best puff with VEEV NOW ULTRA?

Accepted Answer

The best way to vape with VEEV NOW ULTRA is to take smooth puffs with normal drawing pressure. Also, make sure that the air flow channels at each side of the device are not covered by your fingers while puffing.

Question 4

Can I add other liquids to the VEEV NOW ULTRA?

Accepted Answer

No, you cannot, as VEEV NOW ULTRA is designed for simplicity and convenience of use. The device is not designed to be used with interchangeable pods.

Question 5

How do I recognize nicotine level in VEEV NOW ULTRA?

Accepted Answer

You can check the nicotine level of the flavour on the front of the packaging, bottom right corner to see the indicated nicotine level.

Question 6

Can I charge my VEEV NOW ULTRA device?

Accepted Answer

VEEV NOW ULTRA is designed for simplicity and convenience of use. Therefore, there is no charging.

Question 7

Are there accessories for VEEV NOW ULTRA?

Accepted Answer

Currently there are no accessories for VEEV NOW ULTRA devices.

Question 8

Does VEEV NOW ULTRA Devices have warranty?

Accepted Answer

No, there’s no warranty for VEEV NOW ULTRA as it’s a disposable device.

Question 9

Do you have nicotine free VEEV NOW ULTRA vapes?

Accepted Answer

No, currently all VEEV NOW ULTRA vape devices available in Switzerland contain 1.8% (20 mg/ml) nicotine level.

Question 10

Does VEEV NOW ULTRA contain nicotine?

Accepted Answer

Yes, VEEV NOW ULTRA devices contain 2 ml of high-quality e-liquid, with pharma-grade nicotine, in the following level of 1.8% (20 mg/ml).

Question 11

How to recycle my used VEEV NOW ULTRA device?

Accepted Answer

VEEV NOW ULTRA devices should not be disposed of together with household waste. Help us to reduce electronic waste. You can return your used VEEV Products for recycling, you can order a VEEV collection bag and send it back for free using your milk-box. Alternatively, you can also return any used VEEV products in the point of sale of purchase: KKiosk points of Sale, VEEV pop-up events or malls as well as IQOS Boutiques. This can be done without a Collection Bag, simply ask and hand your used products to the sales experts in these locations. Finally, you can also return your used VEEV products in all waste centers in Swizterland, there is a dedicated e-cigarette/vape container.

Question 12

How to dispose my VEEV NOW ULTRA?

Accepted Answer

VEEV NOW ULTRA devices should not be disposed together with household waste. Instead, you should return your used VEEV Products for recycling, you can order a VEEV collection bag and send it back for free using your milk-box. Alternatively, you can also return any used VEEV products in the point of sale of purchase: KKiosk points of Sale, VEEV pop-up events or malls as well as IQOS Boutiques. This can be done without a Collection Bag, simply ask and hand your used products to the sales experts in these locations. Finally, you can also return your used VEEV products in all waste centers in Swizterland, there is a dedicated e-cigarette/vape container.&nbsp;

Question 13

Can I take VEEV NOW ULTRA on an airplane?

Accepted Answer

Yes, VEEV NOW ULTRA can be stored in your carry-on luggage or in your pocket. However, we recommend you check with the airline you’re traveling with and verify whether you may take your device on board with you.Nevertheless we advise that you first finish your VEEV NOW ULTRA consumable before taking it into the airplane, as otherwise, due to air- pressure, the e-liquid might leak.

Question 14

What do the light on my VEEV NOW ULTRA vaping device mean?

Accepted Answer

VEEV NOW ULTRA is designed for simplicity and convenience of use. A simple LED red and white lighting system shares updates on battery status. The LED will turn white on while you puff to indicate the device is working.Device is ON: The LED white light will turn on and fade in and outDevice positioning: When you try to take a puff, and the Light blinks WHITE 3 times, ensure your device is used with mouthpiece up. Try to puff again.Device fully used (end of life): LED will blink red then white 3 to 5 times&nbsp;Device error: The LED light blinks red 10 times but no vapor comes out

Question 15

Who are VEEV NOW ULTRA devices for?

Accepted Answer

VEEV NOW ULTRA is for adult smokers (18+) and users of other nicotine products, who are seeking a long-lasting on-the-go yet consistent flavourful vaping experience.

Question 16

How to store my VEEV NOW ULTRA?

Accepted Answer

Store in dry ventilated premises within the device operating temperature range of 0°C - 40°C.If the device temperature is outside this range, all LEDs of the device will blink white twice and then switch OFF. Replacement of the device is not necessary. Just bring the device back to the operational temperature range.

Question 17

What is VEEV NOW ULTRA?

Accepted Answer

VEEV NOW ULTRA is a long-lasting on-the-go vaping experience that combines variety of vibrant flavours with 75% recycled aluminium body casing.An all-in-one premium 2 ml disposable vape that delivers up to 1100 puffs* of consistent flavour enjoyment. Its e-liquid usage is optimized while burnt taste is also prevented thanks to the introduction of a low liquid detection system.Its flavours are made with high-quality ingredients contained in a translucent mouthpiece to help you keep an eye on your liquid level. VEEV NOW ULTRA emits on average 99% lower levels of harmful chemicals compared to cigarettes**. Important information: This does not necessarily equal to a 99% reduction in risk. VEEV NOW ULTRA is not risk-free.VEEV NOW ULTRA doesn’t require any maintenance no cleaning, no charging, no refilling needed. Available in 8 high quality flavours.* Based on the battery capacity of a newly manufactured device and a puff duration of 1 second. May vary depending on individual usage patterns. &nbsp;** Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See important information on veev-vape.com

Question 18

Why should I try VEEV NOW ULTRA?

Accepted Answer

VEEV NOW ULTRA could be for you if you are an adult (18+) tobacco/nicotine user seeking:An all-in-one premium 2 ml disposable vapeFlavours made with high-quality ingredients such as pharma-grade nicotine and food-grade flavourings.Simplicity and convenience: no maintenance needed, no cleaning, no charging, and no refilling, an ergonomic translucent mouthpiece to check your liquid level and a flavour ring making flavour identification effortless.Low-liquid detection system to prevent burnt taste.Body casing is made of 75% recycled aluminum, is made up of &nbsp;recyclable components and 100% recyclable packaging. Return your used device and we will recycle the recyclable components.A vape emitting 99% lower levels of harmful chemicals compared to cigarettes*. Important information: This does not necessarily equal a 99% reduction in risk. VEEV NOW ULTRA is not risk-free.*Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See important information on veev-vape.com

Question 19

What are the differences between VEEV NOW ULTRA and e-cigarette devices?

Accepted Answer

VEEV NOW ULTRA as most other e-cigarette devices, heats nicotine containing liquid to generate aerosol. For the most part, many e-cigarette devices use wick-and-coil technology while VEEV NOW ULTRA features Cotton Mesh technology and low liquid detection.VEEV NOW ULTRA is a disposable vaping device all-in-one premium 2 ml disposable vape that delivers up to 1100 puffs* of consistent flavour enjoyment. Its e-liquid usage is optimized while burnt taste is also prevented thanks to the introduction of a low liquid detection system.Features of VEEV NOW ULTRA include:&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Features a low e-liquid detection system designed to prevent burnt taste•&nbsp;&nbsp;&nbsp;&nbsp;Easy differentiation by colour rings&nbsp;•&nbsp;&nbsp;&nbsp;&nbsp;Ergonomic and translucent mouthpiece to help you keep an eye on your e-liquid level•&nbsp;&nbsp;&nbsp;&nbsp;Comes with 8 high quality flavours, ranging from Fruit, Tobacco and Mint•&nbsp;&nbsp;&nbsp;&nbsp;Disposable vape made from 75% recycled aluminium, and it can be disposed responsibly via our Take-back programm.VEEV NOW ULTRA emits 99% lower levels of harmful chemicals compared to cigarettes.**Important infromation: This does not necessarily equal to a 99% reduction in risk. VEEV NOW ULTRA is not risk-free.*Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See important information on veev-vape.com**Based on the battery capacity of a newly manufactured device and a puff duration of 1 second. May vary depending on individual usage patterns.

Question 20

How to use VEEV NOW ULTRA vape device?

Accepted Answer

How to prepare VEEV NOW ULTRA:Remove top silicone cap.Keep air flow channels at each side free.How to vape:Start puffing: the device will automatically activate without any buttons thanks to puff-activated technology.&nbsp;The LED will fade in and out during usage.Once the light becomes less bright when puffing your VEEV NOW ULTRA device is nearly empty.When you try to puff and the light blinks red then white 3 times to 5 times your device is out of battery, and you should consider returning it so your device be can recycled.&nbsp;How to end the vaping experience:&nbsp;Once you're done, simply stop puffing and the device will turn off automatically.&nbsp;If you finish your VEEV NOW ULTRA completely (e.g. LED light doesn’t switch ON, which means the battery is fully depleted), please remember that it must not be disposed of together with household waste. &nbsp;VEEV NOW ULTRA devices can be recycled. Return your used VEEV NOW ULTRA and we will recycle it, learn more at veev-vape.com

Question 21

How many puffs can I get from my VEEV NOW ULTRA?

Accepted Answer

VEEV NOW ULTRA offers more puffs (up to 1100*) of longer lasting enjoyment compared to the previous versions and a rechargeable certified battery at 680 mAh for a longer lasting vaping experience.&nbsp;VEEV NOW ULTRA emits 99% lower levels of harmful chemicals compared to cigarettes. It’s important to remember this does not necessarily equal a 99% reduction in risk. VEEV NOW ULTRA is not risk-free.***Based on the battery capacity of a newly manufactured device and a puff duration of 1 second. May vary depending on individual usage patterns.** Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com

Question 22

What should I do if my VEEV NOW ULTRA doesn’t work?

Accepted Answer

If you`re experiencing issues with your VEEV NOW ULTRA, please contact us via www.veev-vape.com/ch/en/contact, via phone at 0800 050 000 or via e-mail to contact.ch@veev-vape.com.