Question 1

What is VEEV ONE heating technology?

Accepted Answer

VEEV ONE features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment and emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free. VEEV ONE can provide up to 1000 puffs** on a single pod.* Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com.** based on a 1 sec puff duration. Individual vaping patterns may vary.

Question 2

How do I check the battery charge level on VEEV ONE device?

Accepted Answer

You can easily check the charge level of the device when you turn it ONShort press the Button, Status Lights will turn on to indicate battery level.When battery is equal or lower than 1%, LED 1 blinks 5 times. Your VEEV ONE device cannot be used until further charging.

Question 3

How do I charge the VEEV ONE device?

Accepted Answer

It takes less than 45 minutes to fully charge your VEEV ONE device using a manufacturer supplied charging cable (supplied in the box) and the AC power adaptor (a certified power adaptor you should obtain from a reputable source). For optimal charging performance, only use a manufacturer-approved charging cable.When the device is fully charged, the 4 white LEDs light will briefly stay ON for 2 seconds and slowly fade out VEEV ONE full charge lasts for a pod so you can enjoy your experience without worrying about running out of battery.Additional information: AC Power adaptor compatible models: S82A40, S82A41, S82A42, S82A45, S82A46

Question 4

How can I tell if the device runs low on e-liquid?

Accepted Answer

VEEV ONE pod e-liquid is fully visible and on top, the device is equipped with a smart digital control to signal that the pod is almost empty.To indicate so, the upper light of the VEEV ONE device will blink for a few seconds and the device will automatically turn off.This is designed to prevent experiencing overheating and burnt taste.In this case, simply replace your VEEV ONE pod by a new one.

Question 5

How do I reset a VEEV ONE device?

Accepted Answer

Press the button for more than 10 seconds and release.All lights will blink white twice, confirming that the device has been reset.

Question 6

Is it OK to remove the VEEV ONE pod while the device is still on?

Accepted Answer

Yes, you can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device.To remove your VEEV ONE pod:Hold the VEEV ONE pod and, without twisting, pull it away from the device.

Question 7

How do I clean VEEV ONE device?

Accepted Answer

Only use a dry cloth to clean the mouth end of the pod and the contacts of the device and the pod.VEEV ONE, AC Power Adaptor and USB Cable should not be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid Droplets/Traces of liquid that are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use.Do not use this product if the VEEV ONE pod is damaged, tampered with, broken, or leaking.In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.

Question 8

Can I take my VEEV ONE device on an airplane?

Accepted Answer

If you want to travel with your VEEV ONE device, we recommend that you check with the airline you’re traveling with and verify whether you may take your device on board with you.If your VEEV ONE can be stored in your carry-on luggage or in your pocket:We suggest that you to first finish your pod before taking it into the airplane, as otherwise, due to air- pressure, the pod e-liquid might leak.If your pod leaked, in case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.

Question 9

How do I change a VEEV pod?

Accepted Answer

You can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device.To remove your VEEV ONE pod:Hold the VEEV pod and, without twisting, pull it away from the device.

Question 10

What's the best way to puff a VEEV device?

Accepted Answer

We advise you to take smooth puffs with normal drawing pressure to ensure the best vaping experience with VEEV ONE device.Please, be mindful that the intense vaping can draw e-liquid out from the reservoir, which may result in the e-liquid leakage.Do not use this product if the VEEV pod appears to be leaking. In case of contact with leaking e-liquid from VEEV pod, wash the affected area immediately with soap and water.

Question 11

How many puffs can I get with a VEEV ONE pod?

Accepted Answer

VEEV ONE maximizes the usage of liquid in the pod to deliver more puffs with less e-liquid wasted. You will enjoy- up to 1000* puffs per pod, that means a vaping experience that lasts long and a good price per puff.*VEEV ONE can provide up to 1000 puffs on a single pod, based on a 1 sec puff duration. Individual vaping patterns may vary.

Question 12

Is there nicotine in the VEEV ONE pod?

Accepted Answer

Yes, VEEV ONE pods contain nicotine, which is addictive.VEEV ONE flavour is available in 1.8% 20mg/ml nicotine level.

Question 13

What are the different nicotine levels available with VEEV pods?

Accepted Answer

VEEV ONE pods are available in 1.8% 20mg/ml nicotine level.

Question 14

How long does the VEEV pod last?

Accepted Answer

This depends on how often you decide to use your VEEV device and your individual vaping patterns.
VEEV ONE single pod will last for a full charge and can provide up to 1000 puffs based on a 1 sec puff duration. Individual vaping patterns may vary.

Question 15

Do I have to replace any parts in the VEEV pods?

Accepted Answer

There are no parts that should be replaced in VEEV ONE.

Once your VEEV ONE pod is empty, simply replace it with a new one.

Each new VEEV ONE pod contains a new Compact Ceramic heater inside with as well a new mouthpiece for a hygienic and consistent vaping experience.

For your safety, VEEV ONE pods are designed to prevent tampering to ensure that e-liquid cannot be altered.

Do not modify or attempt to refill VEEV ONE pods in any way or add any substance to VEEV ONE pods. Doing so may cause injury.

Question 16

How can I check the nicotine level of the product?

Accepted Answer

The nicotine strength is indicated on the packaging box and on each VEEV ONE pod.

Question 17

Does the pods of VEEV ONE leak?

Accepted Answer

The pods of VEEV ONE are designed to prevent leakage.
In case Droplets/Traces of liquid are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use. In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.

Question 18

Can you explain what VEEV ONE is?

Accepted Answer

VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment. VEEV One emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free.It features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste.VEEV ONE is easy to use with its magnetic connector and is sized to fit your pocket. It comes with 8 rich and vibrant flavours and can provide up to 1000 puffs** on a single pod.VEEV ONE device and VEEV ONE pods are only for use by adults (18+). This product may be harmful to your health and is highly addictive. &nbsp;For more &nbsp;information, click here veev-vape.com/en/important-information*Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com.** based on a 1 sec puff duration. Individual vaping patterns may vary.

Question 19

Can you explain the differences between VEEV ONE and other e-cigarette devices which contain nicotine?

Accepted Answer

Both VEEV ONE and other e-cigarette devices heat a nicotine containing liquid to generate aerosol. For the most part, e-cigarette devices use a wick-and-coil technology and a cartridge.VEEV ONE features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment and emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free. VEEV ONE can provide up to 1000 puffs** on a single pod.*Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com/en/important-information.** based on a 1 sec puff duration. Individual vaping patterns may vary.

Question 20

How do I use my VEEV ONE device?

Accepted Answer

Turn ON:Press and hold the button for 3 seconds, then release, status light lights will turn on slowly. You can use your VEEV ONE device.Turn OFF:You can turn off the device by pressing the button for 3 seconds.VEEV ONE device and VEEV ONE pods are only for use by adults (18+). This product may be harmful to your health and is highly addictive.&nbsp;For more information, click here www.veev-vape.com/en/important-information

Question 21

Can I refill the VEEV ONE pods with other e-liquids?

Accepted Answer

No, you cannot. Only use VEEV ONE pods with VEEV ONE device.

Please, ensure not to modify or attempt to refill VEEV ONE pods in any way or add any substance to VEEV ONE pods. Doing so may cause injury.

For more information, please refer to veev-vape.com/en/important-information

No cleaning needed. No refilling needed.

Question 22

Are VEEV ONE VAPE and pods Recyclable?

Accepted Answer

We aim to reduce the waste generated by our used products, and our Circular Programme plays a vital role in getting us there.
Simply return your used VEEV One pods and the device that you are not using anymore to us, and we will recycle the recyclable components, so you can enjoy your VEEV One moments knowing your used pods are being taken care of.

Learn more at veev-vape.com

Question 23

Do VEEV ONE Devices have warranty?

Accepted Answer

Yes, VEEV ONE devices have a warranty period depending on which country you bought it in. For example, in Switzerland, you'll get 2 years warranty from the day you buy your device. All you need to do is to keep your receipt or take a picture of it as proof of purchase. More information on&nbsp;veev-vape.com

Question 24

What should I do if my VEEV device is not working?

Accepted Answer

What should I do if my VEEV device is not working?In the event of any issue, please reset your device:Press the button for 10 seconds, then releaseIf the above reset procedure does not resolve the issue, please, contact our Customer Support via:phone: 0800 050 000, from monday to friday &nbsp;between 8 AM to 8 PM. Saturday from 9 AM to 6 PM.e-mail: contact.ch@veev-vape.com

Question 25

If I have any further questions, who should I contact?

Accepted Answer

For any assistance, please, contact our Customer support :By phone: 0800 050 000, from monday to friday between 8 AM to 8 PM. Saturday from 9 AM to 6 PM.By email: contact.ch@veev-vape.com

Question 26

What are the flavours available?

Accepted Answer

VEEV ONE vaping experience comes with a variety of flavours. There are 3 groups of flavours: Warm, Aromatic, the Cooling and Crisp vaping experience.The warm range vaping experience:Classic Tobacco – 1.8% 20mg/ml nicotine levelA classic vaping experience. Dark tobacco flavour meets toasted aroma with subtle earthy notes.The aromatic range vaping experience:Blue Raspberry - 1.8% 20mg/ml nicotine levelA mix of blueberry and raspberry aroma notes balanced in a bold and refreshing vaping experience.Blueberry - 1.8% 20mg/ml nicotine levelWild blueberry aroma notes in a bold and refreshing vaping experience.Strawberry - 1.8% 20mg/ml nicotine levelRipe strawberry aroma notes in a bold and refreshing vaping experience.Watermelon - 1.8% 20mg/ml nicotine levelJuicy watermelon aroma notes in a bold and refreshing vaping experience.Peach - 1.8% 20mg/ml nicotine levelPeach aroma notes in a bold and refreshing vaping experience.Mango - 1.8% 20mg/ml nicotine levelTropical mango aroma notes in a bold and refreshing vaping experience.The Cooling and Crisp vaping experience:Blue mint – 1.8% 20mg/ml nicotine levelA refreshing minty vaping experience balanced with creaminess and cooling.

Question 27

Can you explain what the lights on a VEEV ONE device mean?

Accepted Answer

The device can show 1-4 white lights, 1 red light.Blinking 5 times upper white light indicates low e-liquid detection in the VEEV ONE pod. Please, insert a new pod.Blinking 5 times lower white light indicates low battery. Please, recharge.Blinking 2 times lower white light indicates over puffing, the device has a time protection for over puffing of 5 seconds.All lights blink white twice when trying to puff indicates that the device is outside operating temperature (0 to 40 °C). Simply bring it back within this range.Blinking bottom red light indicates device error.Please, reset the device. If this does not solve the issue, please, contact Customer Care support.No lights may indicate:The device is OFFThe battery is fully dischargedDevice is physically damaged

Question 28

Can you tell me why I cannot start my VEEV ONE experience?

Accepted Answer

If you have issues starting your vaping session, there might be several reasons:The device is not chargedYou press & hold the button during vapingThere is no e-liquid left in the VEEV podDevice malfunctionVEEV ONE pod leaksIf your device is not starting, please, check the following:Charge your device with a certified AC power adaptor you obtained from a reputable source and the VEEV One USB CableTo start the experience, press the button only once and do not hold the button while vapingEnsure the VEEV ONE pod has e-liquid in it. If not, replace by a new podReset your device by pressing the button for 10 seconds. see the question "How do I reset a VEEV ONE device?"