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Will I be charged VAT?
When you buy VEEV products you will be charged 8.1% VAT, based on the VAT rate in Switzerland.
VAT is calculated as a percentage of the price of the goods and this is called the VAT rate.
I have a payment problem on my order. What should I do?
If you need support, please contact our Customer Service team via the ""Contact"" page.
Why can’t I add a new payment card?
You can manage your saved payment cards by clicking on ‘Payment Cards’ under Account Settings in your account.
If you want to add new payment details, you’ll need to do this at the checkout stage.
After entering your new payment card details, we will ask if you want you will be asked if you prefer them to be saved for following orders.
This means that next time you order with us it will be even easier than before.
How do I use a voucher code?
Once you have selected all the VEEV products that you want to purchase, click ‘My Basket’, you will see a box located below your list of items appear which says ‘Got a discount code? Enter it here’.
Add your discount code into this box and click ‘Add’ to apply the discount.
If the code does not work, please ensure you are using only one code and that none of the items are on our exclusions list. Please consult the exclusions list on veev-vape.com.
If you have any problems entering the code then you can contact our Customer Service team via the "Contact" page.
Why is my voucher code not working?
We’re sorry to hear you are experiencing issues with your voucher code.
First check you are not using more than one code per order and that your item has not been excluded from the offer.
If the code is not affected by one of the issues above then please contact our Customer Service team via the "Contact" page.
What do I do if I have not received my order?
We will send you an email and SMS with shipment tracking as soon as VEEV order is on its way. You can find the tracking link of your order on your account at any time as well.
Please check your mailbox for a notice to pick it up at the post office or your parcel may have been left somewhere safe, such as with a neighbour.
We will not assume liability for any loss, damage and/or defects and we will not be responsible for any costs related thereto. This exclusion of liability applies in particular if the order cannot be delivered or if delivery is delayed, if the product does not function or functions poorly, if the information on is inaccurate or incomplete, if the delivery address is incorrect, in case of viruses or other technical problems, in case of theft or other incidents related to delivery of the Products.
Please visit our website www.VEEV-vape.com for all our delivery information including timeframes and fees associated with the different delivery options we offer.
If you do need to report your order as lost then please contact our Customer Service team us via the ”Contact” page.
What delivery options do you offer?
Please visit our terms of sales for all information on the delivery options we offer.
When will my order be shipped?
Once it is ready, the order will be shipped as a regular parcel to your address. Order delivery usually takes 2 to 3 business days. However longer delays may occur during bank holidays.
How long is the delivery time?
Orders are generally delivered within 2 to 3 business days after the order is placed, if the order is placed Monday to Thursday. Orders placed on Friday morning will normally be delivered on Tuesday. Orders placed on Saturday or Sunday will normally be delivered on Wednesday. Delivery schedules and delivery times are not guaranteed and may vary. There are no deliveries on Sundays or national and cantonal holidays.
What happens if I am not at home to accept my delivery?
If you are absent at the time of delivery, the order will be left in your mailbox (parcel compartment), if possible. If this is not possible, you will receive a notice to pick it up at the post office.
We will not assume liability for any loss, damage and/or defects and we will not be responsible for any costs related thereto. This exclusion of liability applies in particular if the order cannot be delivered or if delivery is delayed, if the product does not function or functions poorly, if the information on is inaccurate or incomplete, if the delivery address is incorrect, in case of viruses or other technical problems, in case of theft or other incidents related to delivery of the Products.
Access to information
If you have any questions, or wish to exercise any of your rights, you can find contact details for the relevant affiliate, and if applicable data protection officer. Contact details will also be given in any communications that a PMI affiliate sends you. Learn more on pmiprivacy.com.
What information do you process about me?
We will use information about you only in accordance with applicable data protection laws. You can read more on our data privacy notice.
Why am I having problems accessing the checkout?
Please contact our Customer Service team, if you are experiencing problems accessing the checkout or any part of our website.
You can contact us via our "Contact" page.
Where can I find your Terms and Conditions?
Please refer to our Terms and Conditions on www.veev-vape.com
When will I receive my refund?
If you are eligible for a refund it should be returned to your account within 5 working days.
We will send you an email to let you know the refund is on its way.
If you have not received your refund after 10 working days since you received our email, please contact our Customer Service team via the ""Contact"" page.
What happens once my item is returned?
Once the item is returned and accepted we will attempt to reimburse you using the same payment method that you used to pay for the item as soon as possible and no later than 14 days after we have received the returned item or proof that your have returned them within no more than 30 days after you received the order. Another payment method may be used to reimburse you if you give us your consent. In any case, you will not incur additionnal charges.
We guarantee reimbursement for any item returned in accordance with our ""order return"" clause, provided that all items are returned in the same condition in which you received them. This means that products must be in their original packaging and must not have been used or damaged.
Can I return a product if I no longer want it?
You may return your order from the date you placed your order until 30 days after receipt of the items only if the products are in their original packaging. We will not accept returns of VEEV packs unless they are intact, and their plastic wrapping is unopened.
If you wish to return your order, please contact our toll-free customer service number 0800 050 000, which will explain how to do so. You may also notify us by em-mail at the following address: contact.ch@veev-vape.com.
What is your returns policy?
You may return your order from the date you placed your order until 30 days after receipt of the items only if the products are in their original packaging. We will not accept returns of VEEV packs unless they are intact, and their plastic wrapping is unopened.
If you have already paid for your items, your reimbursement will not include delivery charges. You are responsible for all costs to send back items that you return to us. If you choose to keep some items and only partially cancel your order, delivery charges will not be reimbursed.
Will I be charged VAT?
When you buy VEEV products you will be charged 8.1% VAT, based on the VAT rate in Switzerland.
VAT is calculated as a percentage of the price of the goods and this is called the VAT rate.
I have a payment problem on my order. What should I do?
If you need support, please contact our Customer Service team via the ""Contact"" page.
Why can’t I add a new payment card?
You can manage your saved payment cards by clicking on ‘Payment Cards’ under Account Settings in your account.
If you want to add new payment details, you’ll need to do this at the checkout stage.
After entering your new payment card details, we will ask if you want you will be asked if you prefer them to be saved for following orders.
This means that next time you order with us it will be even easier than before.
How do I use a voucher code?
Once you have selected all the VEEV products that you want to purchase, click ‘My Basket’, you will see a box located below your list of items appear which says ‘Got a discount code? Enter it here’.
Add your discount code into this box and click ‘Add’ to apply the discount.
If the code does not work, please ensure you are using only one code and that none of the items are on our exclusions list. Please consult the exclusions list on veev-vape.com.
If you have any problems entering the code then you can contact our Customer Service team via the "Contact" page.
Why is my voucher code not working?
We’re sorry to hear you are experiencing issues with your voucher code.
First check you are not using more than one code per order and that your item has not been excluded from the offer.
If the code is not affected by one of the issues above then please contact our Customer Service team via the "Contact" page.
What do I do if I have not received my order?
We will send you an email and SMS with shipment tracking as soon as VEEV order is on its way. You can find the tracking link of your order on your account at any time as well.
Please check your mailbox for a notice to pick it up at the post office or your parcel may have been left somewhere safe, such as with a neighbour.
We will not assume liability for any loss, damage and/or defects and we will not be responsible for any costs related thereto. This exclusion of liability applies in particular if the order cannot be delivered or if delivery is delayed, if the product does not function or functions poorly, if the information on is inaccurate or incomplete, if the delivery address is incorrect, in case of viruses or other technical problems, in case of theft or other incidents related to delivery of the Products.
Please visit our website www.VEEV-vape.com for all our delivery information including timeframes and fees associated with the different delivery options we offer.
If you do need to report your order as lost then please contact our Customer Service team us via the ”Contact” page.
What delivery options do you offer?
Please visit our terms of sales for all information on the delivery options we offer.
When will my order be shipped?
Once it is ready, the order will be shipped as a regular parcel to your address. Order delivery usually takes 2 to 3 business days. However longer delays may occur during bank holidays.
How long is the delivery time?
Orders are generally delivered within 2 to 3 business days after the order is placed, if the order is placed Monday to Thursday. Orders placed on Friday morning will normally be delivered on Tuesday. Orders placed on Saturday or Sunday will normally be delivered on Wednesday. Delivery schedules and delivery times are not guaranteed and may vary. There are no deliveries on Sundays or national and cantonal holidays.
What happens if I am not at home to accept my delivery?
If you are absent at the time of delivery, the order will be left in your mailbox (parcel compartment), if possible. If this is not possible, you will receive a notice to pick it up at the post office.
We will not assume liability for any loss, damage and/or defects and we will not be responsible for any costs related thereto. This exclusion of liability applies in particular if the order cannot be delivered or if delivery is delayed, if the product does not function or functions poorly, if the information on is inaccurate or incomplete, if the delivery address is incorrect, in case of viruses or other technical problems, in case of theft or other incidents related to delivery of the Products.
Access to information
If you have any questions, or wish to exercise any of your rights, you can find contact details for the relevant affiliate, and if applicable data protection officer. Contact details will also be given in any communications that a PMI affiliate sends you. Learn more on pmiprivacy.com.
What information do you process about me?
We will use information about you only in accordance with applicable data protection laws. You can read more on our data privacy notice.
Why am I having problems accessing the checkout?
Please contact our Customer Service team, if you are experiencing problems accessing the checkout or any part of our website.
You can contact us via our "Contact" page.
Where can I find your Terms and Conditions?
Please refer to our Terms and Conditions on www.veev-vape.com
When will I receive my refund?
If you are eligible for a refund it should be returned to your account within 5 working days.
We will send you an email to let you know the refund is on its way.
If you have not received your refund after 10 working days since you received our email, please contact our Customer Service team via the ""Contact"" page.
What happens once my item is returned?
Once the item is returned and accepted we will attempt to reimburse you using the same payment method that you used to pay for the item as soon as possible and no later than 14 days after we have received the returned item or proof that your have returned them within no more than 30 days after you received the order. Another payment method may be used to reimburse you if you give us your consent. In any case, you will not incur additionnal charges.
We guarantee reimbursement for any item returned in accordance with our ""order return"" clause, provided that all items are returned in the same condition in which you received them. This means that products must be in their original packaging and must not have been used or damaged.
Can I return a product if I no longer want it?
You may return your order from the date you placed your order until 30 days after receipt of the items only if the products are in their original packaging. We will not accept returns of VEEV packs unless they are intact, and their plastic wrapping is unopened.
If you wish to return your order, please contact our toll-free customer service number 0800 050 000, which will explain how to do so. You may also notify us by em-mail at the following address: contact.ch@veev-vape.com.
What is your returns policy?
You may return your order from the date you placed your order until 30 days after receipt of the items only if the products are in their original packaging. We will not accept returns of VEEV packs unless they are intact, and their plastic wrapping is unopened.
If you have already paid for your items, your reimbursement will not include delivery charges. You are responsible for all costs to send back items that you return to us. If you choose to keep some items and only partially cancel your order, delivery charges will not be reimbursed.