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This website contains information about our products such as electronic cigarettes and liquids containing nicotine, and we need your age to make sure that you are an adult in Italy who would otherwise continue to smoke or use nicotine products. Our electronic cigarettes and liquids containing nicotine are not an alternative to quitting and are not designed as cessation aids. They are not risk free. Nicotine is highly addictive. Only for use by adults and not recommended for those who do not smoke. Please visit the “Important”page of this website for further risk information.
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Warranty and replacement.

VEEV on a table

We'll cover your VEEV with a 2 year warranty.

The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing.

VEEV accanto a un portatile

VEEV offers dedicated customer service.

If you need assistance for VEEV products:

  • Visit a VEEV dealer who provides assistance
  • Contact the customer service, by phone or live chat.
  • Consult the VEEV Solver online self-diagnostic system independently

The adult consumer who purchases VEEV ONE in Italy or abroad can receive international assistance in the following countries:

  • Italy
  • Rep. Czech
  • Poland
  • France
  • Romania
  • Greece
  • Slovakia
  • Finland
  • Baltic States
  • Portugal
  • Bulgaria
  • UK
  • Germany
  • Belgium
  • Spain

Store Locator

What do we cover with the VEEV warranty?

The product warranty covers malfunctions due to lack of conformity existing at the time of delivery of the goods, i.e. when the device or one of its components are defective in terms of materials or manufacturing.
Damages caused by ordinary wear and tear or improper use of the product are therefore excluded, as well as aesthetic damage such as scratches, dents and breakages of the external plastic support.
In the case of malfunctions due to lack of conformity (in terms of materials or manufacturing) existing at the time of delivery of the goods, we will replace the defective component within the first two years from the date of delivery according to the law (consumer code) .
In the absence of proof of purchase, we reserve the right to consider the date of manufacture of the product as the start date of validity of the warranty.
In the case of more than one replacement, the delivery date from which the two-year warranty begins is that of the first device purchased.

There are several ways you can reach us.

  • Facebook Icon

    Facebook

    Visit our Facebook page and chat with one of our experts.

  • Store Icon

    Store Locator

    To find the nearest store to you where you can find VEEV ONE and VEEV One pods.

  • Phone Icon

    Call us at 800226042

    to talk with a VEEV Expert.

  • Email Icon

    Send us an email

    Write to us. Our inbox is never too full.

  • Live Chat Icon

    Let's chat

    Chat to our VEEV experts in real time. They’re available every day from 9AM to 8PM. Just give them a message and they’ll say hello within seconds.

  • Email Icon

    Look through our FAQs

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults who would otherwise continue to smoke or use other nicotine products.