VEEV ONE
- Press and hold the button for 3 seconds, then release, status light lights will turn on slowly. You can use your VEEV ONE device.
- You can turn off the device by pressing the button for 3 seconds.
- Short press the Button, Status Lights will turn on to indicate battery level.
- When battery is equal or lower than 1%, LED 1 blinks 5 times. Your VEEV ONE device cannot be used until further charging.
- The device is not charged
- You press & hold the button during vaping
- There is no e-liquid left in the VEEV pod
- Device malfunction
- VEEV ONE pod leaks
- Charge your device with a certified AC power adaptor you obtained from a reputable source and the VEEV One USB Cable
- To start the experience, press the button only once and do not hold the button while vaping
- Ensure the VEEV ONE pod has e-liquid in it. If not, replace by a new pod
- Reset your device by pressing the button for 10 seconds. see the question "How do I reset a VEEV ONE device?"
- The device is OFF
- The battery is fully discharged
- Device is physically damaged
- Press the button for 10 seconds, then release
- phone: 0800 050 000, from monday to friday between 8 AM to 8 PM. Saturday from 9 AM to 6 PM.
- e-mail: contact.ch@veev-vape.com
Can you explain what VEEV ONE is?
VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment. VEEV One emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free.
It features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste.
VEEV ONE is easy to use with its magnetic connector and is sized to fit your pocket. It comes with 8 rich and vibrant flavours and can provide up to 1000 puffs** on a single pod.
VEEV ONE device and VEEV ONE pods are only for use by adults (18+). This product may be harmful to your health and is highly addictive. For more information, click here veev-vape.com/en/important-information
*Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com.
** based on a 1 sec puff duration. Individual vaping patterns may vary.
Can you explain the differences between VEEV ONE and other e-cigarette devices which contain nicotine?
Both VEEV ONE and other e-cigarette devices heat a nicotine containing liquid to generate aerosol. For the most part, e-cigarette devices use a wick-and-coil technology and a cartridge.
VEEV ONE features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment and emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free. VEEV ONE can provide up to 1000 puffs** on a single pod.
*Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com/en/important-information.
** based on a 1 sec puff duration. Individual vaping patterns may vary.
What is VEEV ONE heating technology?
VEEV ONE features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment and emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free. VEEV ONE can provide up to 1000 puffs** on a single pod.
* Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com.
** based on a 1 sec puff duration. Individual vaping patterns may vary.
How do I use my VEEV ONE device?
Turn ON:
Turn OFF:
VEEV ONE device and VEEV ONE pods are only for use by adults (18+). This product may be harmful to your health and is highly addictive.
For more information, click here www.veev-vape.com/en/important-information
How do I check the battery charge level on VEEV ONE device?
You can easily check the charge level of the device when you turn it ON
How do I charge the VEEV ONE device?
It takes less than 45 minutes to fully charge your VEEV ONE device using a manufacturer supplied charging cable (supplied in the box) and the AC power adaptor (a certified power adaptor you should obtain from a reputable source). For optimal charging performance, only use a manufacturer-approved charging cable.
When the device is fully charged, the 4 white LEDs light will briefly stay ON for 2 seconds and slowly fade out VEEV ONE full charge lasts for a pod so you can enjoy your experience without worrying about running out of battery.
Additional information: AC Power adaptor compatible models: S82A40, S82A41, S82A42, S82A45, S82A46
How can I tell if the device runs low on e-liquid?
VEEV ONE pod e-liquid is fully visible and on top, the device is equipped with a smart digital control to signal that the pod is almost empty.
To indicate so, the upper light of the VEEV ONE device will blink for a few seconds and the device will automatically turn off.
This is designed to prevent experiencing overheating and burnt taste.
In this case, simply replace your VEEV ONE pod by a new one.
How do I reset a VEEV ONE device?
Press the button for more than 10 seconds and release.
All lights will blink white twice, confirming that the device has been reset.
Is it OK to remove the VEEV ONE pod while the device is still on?
Yes, you can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device.
To remove your VEEV ONE pod:
Hold the VEEV ONE pod and, without twisting, pull it away from the device.
How do I clean VEEV ONE device?
Only use a dry cloth to clean the mouth end of the pod and the contacts of the device and the pod.
VEEV ONE, AC Power Adaptor and USB Cable should not be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid Droplets/Traces of liquid that are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use.
Do not use this product if the VEEV ONE pod is damaged, tampered with, broken, or leaking.
In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.
Can you tell me why I cannot start my VEEV ONE experience?
If you have issues starting your vaping session, there might be several reasons:
If your device is not starting, please, check the following:
Can you explain what the lights on a VEEV ONE device mean?
The device can show 1-4 white lights, 1 red light.
Blinking 5 times upper white light indicates low e-liquid detection in the VEEV ONE pod. Please, insert a new pod.
Blinking 5 times lower white light indicates low battery. Please, recharge.
Blinking 2 times lower white light indicates over puffing, the device has a time protection for over puffing of 5 seconds.
All lights blink white twice when trying to puff indicates that the device is outside operating temperature (0 to 40 °C). Simply bring it back within this range.
Blinking bottom red light indicates device error.
Please, reset the device. If this does not solve the issue, please, contact Customer Care support.
No lights may indicate:
What should I do if my VEEV device is not working?
What should I do if my VEEV device is not working?
In the event of any issue, please reset your device:
If the above reset procedure does not resolve the issue, please, contact our Customer Support via:
If I have any further questions, who should I contact?
For any assistance, please, contact our Customer support :
By phone: 0800 050 000, from monday to friday between 8 AM to 8 PM. Saturday from 9 AM to 6 PM.
By email: contact.ch@veev-vape.com
Can I take my VEEV ONE device on an airplane?
If you want to travel with your VEEV ONE device, we recommend that you check with the airline you’re traveling with and verify whether you may take your device on board with you.
If your VEEV ONE can be stored in your carry-on luggage or in your pocket:
We suggest that you to first finish your pod before taking it into the airplane, as otherwise, due to air- pressure, the pod e-liquid might leak.
If your pod leaked, in case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.
What are the flavours available?
VEEV ONE vaping experience comes with a variety of flavours. There are 3 groups of flavours: Warm, Aromatic, the Cooling and Crisp vaping experience.
The warm range vaping experience:
Classic Tobacco – 1.8% 20mg/ml nicotine level
A classic vaping experience. Dark tobacco flavour meets toasted aroma with subtle earthy notes.
The aromatic range vaping experience:
Blue Raspberry - 1.8% 20mg/ml nicotine level
A mix of blueberry and raspberry aroma notes balanced in a bold and refreshing vaping experience.
Blueberry - 1.8% 20mg/ml nicotine level
Wild blueberry aroma notes in a bold and refreshing vaping experience.
Strawberry - 1.8% 20mg/ml nicotine level
Ripe strawberry aroma notes in a bold and refreshing vaping experience.
Watermelon - 1.8% 20mg/ml nicotine level
Juicy watermelon aroma notes in a bold and refreshing vaping experience.
Peach - 1.8% 20mg/ml nicotine level
Peach aroma notes in a bold and refreshing vaping experience.
Mango - 1.8% 20mg/ml nicotine level
Tropical mango aroma notes in a bold and refreshing vaping experience.
The Cooling and Crisp vaping experience:
Blue mint – 1.8% 20mg/ml nicotine level
A refreshing minty vaping experience balanced with creaminess and cooling.
How do I change a VEEV pod?
You can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device.
To remove your VEEV ONE pod:
Hold the VEEV pod and, without twisting, pull it away from the device.
What's the best way to puff a VEEV device?
We advise you to take smooth puffs with normal drawing pressure to ensure the best vaping experience with VEEV ONE device.
Please, be mindful that the intense vaping can draw e-liquid out from the reservoir, which may result in the e-liquid leakage.
Do not use this product if the VEEV pod appears to be leaking. In case of contact with leaking e-liquid from VEEV pod, wash the affected area immediately with soap and water.
How many puffs can I get with a VEEV ONE pod?
VEEV ONE maximizes the usage of liquid in the pod to deliver more puffs with less e-liquid wasted. You will enjoy- up to 1000* puffs per pod, that means a vaping experience that lasts long and a good price per puff.
*VEEV ONE can provide up to 1000 puffs on a single pod, based on a 1 sec puff duration. Individual vaping patterns may vary.
Is there nicotine in the VEEV ONE pod?
Yes, VEEV ONE pods contain nicotine, which is addictive.
VEEV ONE flavour is available in 1.8% 20mg/ml nicotine level.
Can you explain what VEEV ONE is?
VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment. VEEV One emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free.
It features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste.
VEEV ONE is easy to use with its magnetic connector and is sized to fit your pocket. It comes with 8 rich and vibrant flavours and can provide up to 1000 puffs** on a single pod.
VEEV ONE device and VEEV ONE pods are only for use by adults (18+). This product may be harmful to your health and is highly addictive. For more information, click here veev-vape.com/en/important-information
*Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com.
** based on a 1 sec puff duration. Individual vaping patterns may vary.
Can you explain the differences between VEEV ONE and other e-cigarette devices which contain nicotine?
Both VEEV ONE and other e-cigarette devices heat a nicotine containing liquid to generate aerosol. For the most part, e-cigarette devices use a wick-and-coil technology and a cartridge.
VEEV ONE features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment and emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free. VEEV ONE can provide up to 1000 puffs** on a single pod.
*Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com/en/important-information.
** based on a 1 sec puff duration. Individual vaping patterns may vary.
What is VEEV ONE heating technology?
VEEV ONE features a Compact Ceramic heating technology that delivers consistent taste and a low e-liquid detection system designed to prevent burnt taste. VEEV ONE is our affordable and intuitive vape-pod system that delivers a high-quality, multisensorial flavour enjoyment and emits 99% lower levels of harmful chemicals compared to cigarettes*. Important information: this does not necessarily equal to a 99% reduction in risk. VEEV ONE is not risk-free. VEEV ONE can provide up to 1000 puffs** on a single pod.
* Source: Reductions in levels of the 9 harmful chemicals the World Health Organization recommends to reduce in cigarette smoke, which do not include nicotine. See Important Information on veev-vape.com.
** based on a 1 sec puff duration. Individual vaping patterns may vary.
How do I use my VEEV ONE device?
Turn ON:
- Press and hold the button for 3 seconds, then release, status light lights will turn on slowly. You can use your VEEV ONE device.
Turn OFF:
- You can turn off the device by pressing the button for 3 seconds.
VEEV ONE device and VEEV ONE pods are only for use by adults (18+). This product may be harmful to your health and is highly addictive.
For more information, click here www.veev-vape.com/en/important-information
How do I check the battery charge level on VEEV ONE device?
You can easily check the charge level of the device when you turn it ON
- Short press the Button, Status Lights will turn on to indicate battery level.
- When battery is equal or lower than 1%, LED 1 blinks 5 times. Your VEEV ONE device cannot be used until further charging.
How do I charge the VEEV ONE device?
It takes less than 45 minutes to fully charge your VEEV ONE device using a manufacturer supplied charging cable (supplied in the box) and the AC power adaptor (a certified power adaptor you should obtain from a reputable source). For optimal charging performance, only use a manufacturer-approved charging cable.
When the device is fully charged, the 4 white LEDs light will briefly stay ON for 2 seconds and slowly fade out VEEV ONE full charge lasts for a pod so you can enjoy your experience without worrying about running out of battery.
Additional information: AC Power adaptor compatible models: S82A40, S82A41, S82A42, S82A45, S82A46
How can I tell if the device runs low on e-liquid?
VEEV ONE pod e-liquid is fully visible and on top, the device is equipped with a smart digital control to signal that the pod is almost empty.
To indicate so, the upper light of the VEEV ONE device will blink for a few seconds and the device will automatically turn off.
This is designed to prevent experiencing overheating and burnt taste.
In this case, simply replace your VEEV ONE pod by a new one.
How do I reset a VEEV ONE device?
Press the button for more than 10 seconds and release.
All lights will blink white twice, confirming that the device has been reset.
Is it OK to remove the VEEV ONE pod while the device is still on?
Yes, you can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device.
To remove your VEEV ONE pod:
Hold the VEEV ONE pod and, without twisting, pull it away from the device.
How do I clean VEEV ONE device?
Only use a dry cloth to clean the mouth end of the pod and the contacts of the device and the pod.
VEEV ONE, AC Power Adaptor and USB Cable should not be exposed to any liquid. Do not touch them if they become wet or have been immersed in any liquid Droplets/Traces of liquid that are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use.
Do not use this product if the VEEV ONE pod is damaged, tampered with, broken, or leaking.
In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.
Can you tell me why I cannot start my VEEV ONE experience?
If you have issues starting your vaping session, there might be several reasons:
- The device is not charged
- You press & hold the button during vaping
- There is no e-liquid left in the VEEV pod
- Device malfunction
- VEEV ONE pod leaks
If your device is not starting, please, check the following:
- Charge your device with a certified AC power adaptor you obtained from a reputable source and the VEEV One USB Cable
- To start the experience, press the button only once and do not hold the button while vaping
- Ensure the VEEV ONE pod has e-liquid in it. If not, replace by a new pod
- Reset your device by pressing the button for 10 seconds. see the question "How do I reset a VEEV ONE device?"
Can you explain what the lights on a VEEV ONE device mean?
The device can show 1-4 white lights, 1 red light.
Blinking 5 times upper white light indicates low e-liquid detection in the VEEV ONE pod. Please, insert a new pod.
Blinking 5 times lower white light indicates low battery. Please, recharge.
Blinking 2 times lower white light indicates over puffing, the device has a time protection for over puffing of 5 seconds.
All lights blink white twice when trying to puff indicates that the device is outside operating temperature (0 to 40 °C). Simply bring it back within this range.
Blinking bottom red light indicates device error.
Please, reset the device. If this does not solve the issue, please, contact Customer Care support.
No lights may indicate:
- The device is OFF
- The battery is fully discharged
- Device is physically damaged
What should I do if my VEEV device is not working?
What should I do if my VEEV device is not working?
In the event of any issue, please reset your device:
- Press the button for 10 seconds, then release
If the above reset procedure does not resolve the issue, please, contact our Customer Support via:
- phone: 0800 050 000, from monday to friday between 8 AM to 8 PM. Saturday from 9 AM to 6 PM.
- e-mail: contact.ch@veev-vape.com
If I have any further questions, who should I contact?
For any assistance, please, contact our Customer support :
By phone: 0800 050 000, from monday to friday between 8 AM to 8 PM. Saturday from 9 AM to 6 PM.
By email: contact.ch@veev-vape.com
Can I take my VEEV ONE device on an airplane?
If you want to travel with your VEEV ONE device, we recommend that you check with the airline you’re traveling with and verify whether you may take your device on board with you.
If your VEEV ONE can be stored in your carry-on luggage or in your pocket:
We suggest that you to first finish your pod before taking it into the airplane, as otherwise, due to air- pressure, the pod e-liquid might leak.
If your pod leaked, in case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.
What are the flavours available?
VEEV ONE vaping experience comes with a variety of flavours. There are 3 groups of flavours: Warm, Aromatic, the Cooling and Crisp vaping experience.
The warm range vaping experience:
Classic Tobacco – 1.8% 20mg/ml nicotine level
A classic vaping experience. Dark tobacco flavour meets toasted aroma with subtle earthy notes.
The aromatic range vaping experience:
Blue Raspberry - 1.8% 20mg/ml nicotine level
A mix of blueberry and raspberry aroma notes balanced in a bold and refreshing vaping experience.
Blueberry - 1.8% 20mg/ml nicotine level
Wild blueberry aroma notes in a bold and refreshing vaping experience.
Strawberry - 1.8% 20mg/ml nicotine level
Ripe strawberry aroma notes in a bold and refreshing vaping experience.
Watermelon - 1.8% 20mg/ml nicotine level
Juicy watermelon aroma notes in a bold and refreshing vaping experience.
Peach - 1.8% 20mg/ml nicotine level
Peach aroma notes in a bold and refreshing vaping experience.
Mango - 1.8% 20mg/ml nicotine level
Tropical mango aroma notes in a bold and refreshing vaping experience.
The Cooling and Crisp vaping experience:
Blue mint – 1.8% 20mg/ml nicotine level
A refreshing minty vaping experience balanced with creaminess and cooling.
How do I change a VEEV pod?
You can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device.
To remove your VEEV ONE pod:
Hold the VEEV pod and, without twisting, pull it away from the device.
What's the best way to puff a VEEV device?
We advise you to take smooth puffs with normal drawing pressure to ensure the best vaping experience with VEEV ONE device.
Please, be mindful that the intense vaping can draw e-liquid out from the reservoir, which may result in the e-liquid leakage.
Do not use this product if the VEEV pod appears to be leaking. In case of contact with leaking e-liquid from VEEV pod, wash the affected area immediately with soap and water.
How many puffs can I get with a VEEV ONE pod?
VEEV ONE maximizes the usage of liquid in the pod to deliver more puffs with less e-liquid wasted. You will enjoy- up to 1000* puffs per pod, that means a vaping experience that lasts long and a good price per puff.
*VEEV ONE can provide up to 1000 puffs on a single pod, based on a 1 sec puff duration. Individual vaping patterns may vary.
Is there nicotine in the VEEV ONE pod?
Yes, VEEV ONE pods contain nicotine, which is addictive.
VEEV ONE flavour is available in 1.8% 20mg/ml nicotine level.