Troubleshoot your
VEEV ONE

Find the answers to the most common issues.

VEEV ONE online troubleshooting tool

Easily diagnose and resolve device issues in minutes. Start troubleshooting right away: we'll guide you to immediate, accessible solutions—no waiting or queuing. If eligible, you can request a replacement device yourself.

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Quick guide for your VEEV ONE device

Blinking white lights

Bottom light blinking

How to reset

Red flashing light

Pod liquid leak

Blinking white lights

Blinking white lights indicate that your device might be exposed to outside of its operating temperature range and you may need to give your device a few minutes to get back to the correct operating temperature between 0°C and 40°C.

Bottom light blinking white 5 times

Your device needs to be charged. For optimal charging performance, only use a manufacturer-approved Charging Cable supplied in the box and a certified AC Power Adaptor.

How to reset your VEEV ONE

When there are no lights on button press, your VEEV ONE might be discharged or you might need to reset it. To perform a reset, press and hold down the ON/OFF button for 10 seconds until status lights fade out. Reset will be confirmed when status lights fade in again and status lights blink white twice.

Blinking red light

This indicates that your pod might not be correctly inserted. Please, re-insert correctly your pod or try using a new one. If the lights are still blinking, perform a reset.

What to do if my VEEV ONE is leaking e-liquid?

Droplets of liquid that are visible on the mouthpiece of the device may occur during normal use. These droplets must be wiped off with a clean dry cloth before you use the device. Do not use this product if the device appears damaged, tampered with, broken, or leaking. In case of contact with leaking e-liquid from VEEV ONE, wash the affected area immediately with soap and water, in case of contact with the skin, or to wash the affected area accurately with water for few minutes, in case of contact with the eyes.