VEEV ONE pods
- damage caused by normal wear and tear
- surface damage (such as scratches, dents, broken plastic etc.)
- damage caused by misuse, power surge, improper handling, liquid contact or fire;
- malfunction due to use with non-compatible products;
- damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer;
- damage or malfunction caused by use not in conformity with the description in the accompanying instructions for use of the VEEV ONE;
- normal battery performance depreciation unless battery failure has occurred due to a defect in materials or workmanship
- intentional mechanical damage;
- cosmetic damage such as dents or scratches that do not affect the performance of the product;
- loss of the product (including through theft);
- products that cannot be identified by their device number because it is illegible or has been removed;
- damage occurring outside the extended warranty period.
What are the flavours available?
VEEV ONE offers a variety of flavors.
There are 3 groups of flavors: fruity, fruity with cooling notes, and cooling. All variants are in 1.8% (20 mg/ml) nicotine level.
Fruity: Indiblue
The aroma of berries and pomegranate with creamy notes.
Fruity with cooling notes: Mauve
Aroma of strawberries and blueberries, creamy and cooling.
Fruity with cooling notes: Red
Aroma of dragon fruit and strawberries, topped with cooling notes.
Cooling: Blue Mint
Mint aroma with creamy notes.
Fruity with cooling notes: Watermelon
Aroma of watermelon with menthol notes.
Fruity with cooling notes: Melon Coconut
Aroma of melon and coconut with menthol notes.
Fruity with cooling notes: Blue Raspberry
Aroma of berries and raspberries with menthol notes.
Fruity with cooling notes: Mango
Aroma of tropical mango with menthol notes.
How do I change a VEEV pod?
You can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device
To remove your VEEV ONE pod:
Hold the VEEV pod and, without twisting, pull it away from the device.
What's the best way to puff a VEEV device?
We advise you to take smooth puffs with normal drawing pressure to ensure the best vaping experience with VEEV ONE device.
Please, be mindful that the intense vaping can draw e-liquid out from the reservoir, which may result in the e-liquid leakage.
Do not use this product if the VEEV pod appears to be leaking. In case of contact with leaking e-liquid from VEEV pod, wash the affected area immediately with soap and water.
How many puffs can I get with a VEEV ONE pod?
VEEV ONE maximizes the usage of liquid in the pod to deliver more puffs with less e-liquid wasted. It provides up to 2000* puffs per pack of 2 pods, that means a vaping experience that lasts long.
*Based on a puff duration of 1 second. May vary depending on individual usage patterns.
Is there nicotine in the VEEV ONE pod?
Yes, VEEV ONE pods contain nicotine, which is addictive.
VEEV ONE flavour are available in 1.8% (20 mg/ml) nicotine level.
VEEV ONE is not risk-free. The best choice is to quit tobacco and nicotine altogether. For more information, click here.
Can I refill the VEEV ONE pods with other e-liquids?
No, you cannot. Only use VEEV ONE pods with VEEV ONE device.
Please, ensure not to modify or attempt to refill VEEV ONE pods in any way or add any substance to VEEV ONE pods. Doing so may cause injury.
For more information, please refer to Important information.
How long does the VEEV pod last?
This depends on how often you decide to use your VEEV device and your individual vaping patterns.
VEEV ONE single pod will last for a full charge and can provide up to 1000* puffs based on a 1 sec puff duration. Individual vaping patterns may vary.
Can I remove my VEEV pod while the device is on?
Yes, you can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device
To remove your VEEV ONE pod:
Hold the VEEV ONE pod and, without twisting, pull it away from the device
Do I have to replace any parts in the VEEV pods?
There are no parts that should be replaced in VEEV ONE.
Once your VEEV ONE pod is empty, simply replace it with a new one.
Each new VEEV ONE pod contains a new Compact Ceramic heater inside with as well a new mouthpiece for a hygienic and consistent vaping experiences.
For your safety, VEEV ONE pods are designed to prevent tampering to ensure that e-liquid cannot be altered.
Do not modify or attempt to refill VEEV ONE pods in any way or add any substance to VEEV ONE pods. Doing so may cause injury.
How can I check the nicotine level of the product?
The nicotine strength is indicated on the packaging box and on each VEEV ONE pod.
Does the pods of VEEV ONE leak?
The pods of VEEV ONE are designed to prevent leakage
In case Droplets/Traces of liquid are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use. In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.
Are VEEV ONE device and pods Recyclable?
We aim to reduce the waste generated by our used products, and our Recycling Programme plays a vital role in getting us there.
Simply return your used VEEV One pods and the device that you are not using anymore to us, and we will recycle the recyclable components.
Learn more
What does the VEEV ONE basic guarantee cover?
The Philip Morris International entity ilisted under the heading of "Customer Service" will, at its option (but without prejudice to the purchaser's statutory rights), repair or replace any components of the product having defects in material or workmanship covered by the voluntary warranty claim, provided that the product has been used in accordance with the accompanying instructions for use of the VEEV ONE. If repair is not possible, replacement will be provided with a product of equal functionality. The extent permitted by local law, the replacement color and/or model are subject to such color and/or model availability. The provisions of this warranty are only valid in the country of purchase.
What is not covered by the basic warranty?
The following are excluded from the terms of this warranty:
What does the extended warranty cover?
The extended warranty covers mechanical damage that may occur during the use of VEEV ONE and prevents the use of the device.
What is not covered by the extended warranty?
The extended warranty does not cover:
Powers conferred on consumers by law
The entrepreneur is liable under the Act on consumer rights to the buyer if the goods sold do not conform to a sales contract. If the goods are not in conformity with the contract, the buyer may submit a complaint to the entrepreneur and may request its repair or replacement and - under the conditions set out in the Consumer Rights Act, may submit a statement on price reduction or withdrawal from the contract. The seller is liable for any lack of conformity of the goods existing at the time of delivery and revealed within two years of that time unless the expiry date of the goods is longer as determined by the entrepreneur, his legal predecessors, or persons acting on their behalf. The Buyer may exercise the rights for non-conformity of the goods with the contract regardless of the rights arising from the warranty. The exercise of rights under the guarantee does not affect the liability of the entrepreneur in the event of non-conformity of the goods with a contract. However, if the buyer exercises the rights under the guarantee, the period for exercising the rights due to non-conformity of the goods with the contract shall be suspended on the date of notification to the seller of the non-conformity of the goods with the contract. This period shall run further from the date of refusal by the guarantor to perform the obligations arising from the guarantee or the ineffective expiry of the time for their performance.
What are the flavours available?
VEEV ONE offers a variety of flavors.
There are 3 groups of flavors: fruity, fruity with cooling notes, and cooling. All variants are in 1.8% (20 mg/ml) nicotine level.
Fruity: Indiblue
The aroma of berries and pomegranate with creamy notes.
Fruity with cooling notes: Mauve
Aroma of strawberries and blueberries, creamy and cooling.
Fruity with cooling notes: Red
Aroma of dragon fruit and strawberries, topped with cooling notes.
Cooling: Blue Mint
Mint aroma with creamy notes.
Fruity with cooling notes: Watermelon
Aroma of watermelon with menthol notes.
Fruity with cooling notes: Melon Coconut
Aroma of melon and coconut with menthol notes.
Fruity with cooling notes: Blue Raspberry
Aroma of berries and raspberries with menthol notes.
Fruity with cooling notes: Mango
Aroma of tropical mango with menthol notes.
How do I change a VEEV pod?
You can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device
To remove your VEEV ONE pod:
Hold the VEEV pod and, without twisting, pull it away from the device.
What's the best way to puff a VEEV device?
We advise you to take smooth puffs with normal drawing pressure to ensure the best vaping experience with VEEV ONE device.
Please, be mindful that the intense vaping can draw e-liquid out from the reservoir, which may result in the e-liquid leakage.
Do not use this product if the VEEV pod appears to be leaking. In case of contact with leaking e-liquid from VEEV pod, wash the affected area immediately with soap and water.
How many puffs can I get with a VEEV ONE pod?
VEEV ONE maximizes the usage of liquid in the pod to deliver more puffs with less e-liquid wasted. It provides up to 2000* puffs per pack of 2 pods, that means a vaping experience that lasts long.
*Based on a puff duration of 1 second. May vary depending on individual usage patterns.
Is there nicotine in the VEEV ONE pod?
Yes, VEEV ONE pods contain nicotine, which is addictive.
VEEV ONE flavour are available in 1.8% (20 mg/ml) nicotine level.
VEEV ONE is not risk-free. The best choice is to quit tobacco and nicotine altogether. For more information, click here.
Can I refill the VEEV ONE pods with other e-liquids?
No, you cannot. Only use VEEV ONE pods with VEEV ONE device.
Please, ensure not to modify or attempt to refill VEEV ONE pods in any way or add any substance to VEEV ONE pods. Doing so may cause injury.
For more information, please refer to Important information.
How long does the VEEV pod last?
This depends on how often you decide to use your VEEV device and your individual vaping patterns.
VEEV ONE single pod will last for a full charge and can provide up to 1000* puffs based on a 1 sec puff duration. Individual vaping patterns may vary.
Can I remove my VEEV pod while the device is on?
Yes, you can easily change the pod at any time and on the go, with its new magnetic connector made for easy insertion and removal.
When inserting VEEV ONE Pod while device ON, the status light will slowly turn on with LED ramp-up and then move to Vape phase to indicate you can use the device
To remove your VEEV ONE pod:
Hold the VEEV ONE pod and, without twisting, pull it away from the device
Do I have to replace any parts in the VEEV pods?
There are no parts that should be replaced in VEEV ONE.
Once your VEEV ONE pod is empty, simply replace it with a new one.
Each new VEEV ONE pod contains a new Compact Ceramic heater inside with as well a new mouthpiece for a hygienic and consistent vaping experiences.
For your safety, VEEV ONE pods are designed to prevent tampering to ensure that e-liquid cannot be altered.
Do not modify or attempt to refill VEEV ONE pods in any way or add any substance to VEEV ONE pods. Doing so may cause injury.
How can I check the nicotine level of the product?
The nicotine strength is indicated on the packaging box and on each VEEV ONE pod.
Does the pods of VEEV ONE leak?
The pods of VEEV ONE are designed to prevent leakage
In case Droplets/Traces of liquid are visible on the cartridge or mouthpiece, which may occur during unpacking or usage, must be wiped off with a clean dry cloth before use. In case of contact with leaking e-liquid from VEEV ONE pod, wash the affected area immediately with soap and water.
Are VEEV ONE device and pods Recyclable?
We aim to reduce the waste generated by our used products, and our Recycling Programme plays a vital role in getting us there.
Simply return your used VEEV One pods and the device that you are not using anymore to us, and we will recycle the recyclable components.
Learn more
What does the VEEV ONE basic guarantee cover?
The Philip Morris International entity ilisted under the heading of "Customer Service" will, at its option (but without prejudice to the purchaser's statutory rights), repair or replace any components of the product having defects in material or workmanship covered by the voluntary warranty claim, provided that the product has been used in accordance with the accompanying instructions for use of the VEEV ONE. If repair is not possible, replacement will be provided with a product of equal functionality. The extent permitted by local law, the replacement color and/or model are subject to such color and/or model availability. The provisions of this warranty are only valid in the country of purchase.
What is not covered by the basic warranty?
The following are excluded from the terms of this warranty:
- damage caused by normal wear and tear
- surface damage (such as scratches, dents, broken plastic etc.)
- damage caused by misuse, power surge, improper handling, liquid contact or fire;
- malfunction due to use with non-compatible products;
- damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by the manufacturer;
- damage or malfunction caused by use not in conformity with the description in the accompanying instructions for use of the VEEV ONE;
- normal battery performance depreciation unless battery failure has occurred due to a defect in materials or workmanship
What does the extended warranty cover?
The extended warranty covers mechanical damage that may occur during the use of VEEV ONE and prevents the use of the device.
What is not covered by the extended warranty?
The extended warranty does not cover:
- intentional mechanical damage;
- cosmetic damage such as dents or scratches that do not affect the performance of the product;
- loss of the product (including through theft);
- products that cannot be identified by their device number because it is illegible or has been removed;
- damage occurring outside the extended warranty period.
Powers conferred on consumers by law
The entrepreneur is liable under the Act on consumer rights to the buyer if the goods sold do not conform to a sales contract. If the goods are not in conformity with the contract, the buyer may submit a complaint to the entrepreneur and may request its repair or replacement and - under the conditions set out in the Consumer Rights Act, may submit a statement on price reduction or withdrawal from the contract. The seller is liable for any lack of conformity of the goods existing at the time of delivery and revealed within two years of that time unless the expiry date of the goods is longer as determined by the entrepreneur, his legal predecessors, or persons acting on their behalf. The Buyer may exercise the rights for non-conformity of the goods with the contract regardless of the rights arising from the warranty. The exercise of rights under the guarantee does not affect the liability of the entrepreneur in the event of non-conformity of the goods with a contract. However, if the buyer exercises the rights under the guarantee, the period for exercising the rights due to non-conformity of the goods with the contract shall be suspended on the date of notification to the seller of the non-conformity of the goods with the contract. This period shall run further from the date of refusal by the guarantor to perform the obligations arising from the guarantee or the ineffective expiry of the time for their performance.